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PHOTO RESTORATION QUESTIONS

The Family Tree Journey...

Family tree photo restoration oval picture of 1900's man shown with green tint overlay.

...Restoring your ancestral photos for future generations involves making the right decision. You've sorted through old cigar boxes of family photos, received advice and suggestions from close family members and made the decisions on which photos to restore.you've done your homework.still there are a few lingering questions going unanswered. hopefully those questions will be addressed below.if not.don't hesitate to spend a moment and drop us a line.we're dedicated to helping you.


   Family tree photo restoration
   introduction page and primary
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    If you have questions
  concerning digital photo 
  restoration, most answers
     are available here.
   
   Have a question, or just 
   want to inquire about our 
     services, just drop 
	 us a line.
   
   Find complete and easy 
 to understand instructions 
  about placing your order.
   
   Brief history of family
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1.) What is digital photo restoration? Do you alter the original photo?
2.) How do I get my photo to you for restoration? I don't like the idea of sending my precious photo to you by mail and don't have a scanner? Is there another option?
3.) I have a very small photo. How large can it be printed?
4.) What types of photos can't you restore?
5.) How do I protect my prints?
6.) I have another question not answered above.
7.) How long before I receive my restored photos?
8.) How much will my photo restoration cost?
9.) Sould I send instructions with my image order?
10.) What do I do if my photo is copyrighted?
11.) We have a whole collection of old photographs to be restored. Do you have "volume pricing"?
12.) Is your work guaranteed?
13.) Do you work with color photographs?
14.) Is there a choice of paper finishes?
15.) How do I prepare my photo for shipping?







What is digital photo restoration? Do you alter the original photo?


First we scan your original picture using a high-quality image scanner and save it into a digital format on our computer. Then we retouch or restore the digital version of your photo using photo-editing software. When the restoration process is complete, we print your picture onto archival-quality paper of your choice (glossy or matte) using a 6-color archival printer.The file is safed to CD. The print, CD, and your unaltered original photos are then sent back to you. We can also archive the restored digital image onto a CD for you.














How do I get my photo to you for restoration? I don't like the idea of sending my precious photo to you by mail and don't have a scanner? Is there another option?


Yes. You should be able to obtain a good quality scan from a local photo copy store. Have them scan it at 300 dpi and copy it to a computer disk or CD. If you feel that you might have some difficulties with this, please contact us for help.










I have a very small photo. How large can it be printed?

Small pictures cannot be enlarged much without losing image sharpness or having too much grain. Similarly, very grainy photos can only be fixed to a certain extent. It depends on a number of factors, but in general very small photos should not be printed larger than 4x6 or 5x7 for best results. If you have a 4x6 or 5x7 good quality photograph, it can be printed as an 8x10. However, extreme enlargements can reveal faults and defects that don't show on the original. We will contact you if the enlargement is likely to make the picture unacceptable.









What types of photos can't you restore?

That depends on the condition of your original image. We can enhance faded and darkened pictures, repair tears and cracks, sharpen and brighten poor quailty originals, reconstruct missing details, correct color from fading color prints. We cannot restore pictures that are completely out of focus because too much detail has already been lost in the photo. Reconstruction of missing areas can, under certain cirumstances, be reconstructed. A copy of an original photo can be restored to a certain extent depending on the orginal image quality, the better the orginal image, the better the restoration will appear.











How do I protect my prints?

Never display your photos where they can be exposed to direct sunlight. Harsh light and UV are major causes of faded photos.Wash your hands before handling your pictures. Oils from your skin or food will cause damage to your print. Protect your photos in a frame or in an archival photo album ( acid-free, and lignin free). If you use a frame, clean the glass throughly, dry and place a piece of acid free or lignin free paper between the photoand the boarder.Display or store your photo's in a spot with low humidity and average temperatures. Humidity and heat will cause damage to your prints.












I have another question not answered above.


Please feel free to click here and ask any question reguarding your restoration.
















How long before I receive my restored photos?


Once we receive your package, normal turn-around time is three weeks for most Optional Services, depending on the services requested. Please allow more time in the holiday season (October through December).












How much will my photo restoration cost?


There are general guidelines but no fixed formula for pricing. We price each request separately and only after seing the images. Many factors (damage, size, special request, etc...determine the final price.All quotes are free of charge and with no obligation. We think you will find our prices very competitive.













Sould I send instructions with my image order?


Please provide thorough instructions for each requested restoration. The more details, the better the restoration. Please do not write instructions on the back of the images.














What do I do if my photo is copyrighted?


We will not scan copyrighted photographs or documents without the written permission of the copyright holder. If the holder cannot be located, your signed statement must accompany your request, indicating that you will be solely responsible for the images to be reproduced.












We have a whole collection of old photographs to be restored. Do you have "volume pricing?


Yes, for larger collections feel free to contact us and we will work out a special deal for you.












Is your work guaranteed?


Yes. If for whatever reason you are not satisfied with our work, return the print within 10 days and we will refund you in full.














Do you work with color photographs?


Yes. We can correct color photos, black and white, sepia etc. and can convert any of these to any other type.













Is there a choice of paper finishes?


Yes. You can choose gloss or matt finishes; gloss is the default. Please specify when ordering.











How do I prepare my photo for shipping??

Preparing your original photo for shipping to us will depend on the condition of your photo. In most instances a photo can be protected from shipping damage by placing it between two pieces of cardboard and placing it in a padded envelope. Many office and computer supply stores carry various sizes of envelopes specifically designed for shipping photographs. Either of these methods is sufficient if your photo is not in need of "restoration," and is in one piece. If you have a photo that is in pieces, or very fragile and needing restoration services, we suggest that you use place the photo inside an envelope, then place the envelop between two pieces of cardboard, press them tightly together, and tape the edges of the cardboard to hold the pieces snugly inside.(Please do not put tape any part of the photo.) Place the photo that is surrounded by card board in to a padded envelope and mark the envelope as "Fragile." For peace of mind, you might want to purchase "insurance" and/or a "delivery confirmation" from the Post Office. You will be notified by the postman and by us (via email) when we have received your photo.